01. Core Management

Fee: 20% of Gross Revenue

Inclusive of the daily operations of the home, guest relations, and asset preservation.

Guest Hospitality

— 24/7 Inquiry & Guest Lifecycle management

— Premium arrival curation: Fresh flowers, breakfast, and bespoke platters

— Guest vetting and dynamic reservation processing

— Active on-call support during guest residence

— Review management & listing optimization

House Operations

— Weekly property site checks & operational visits

— Pre-arrival quality control inspections

— Management of housekeeping & gardening teams

— Deep Clean Management: Seasonal & heavy-duty maintenance

— Utility logistics: Gas refills & delivery scheduling

Financial & Legal

— Payment administration of all contractors & expenses

— Regulatory safety testing (Smoke/CO2 detectors)

— Monthly detailed financial reporting & statements

— Local short-term rental compliance monitoring

02. Professional Services

Fee: $[Rate] Per Hour

Specialized projects, creative curation, and asset growth initiatives billed outside of daily operations.

Design & Curation

— Interior mood boarding & creative sourcing

— Furniture procurement & assembly

— Physical staging for marketing assets

— Professional photography & media direction

Experiences & Digital

— Bespoke digital house manuals & local guides

— Experience integration (Private chefs, wellness)

— Concierge itinerary & local partnership planning

— Social media & property-specific marketing

Asset Preservation

— Annual inventory audits (Full stock-take)

— Major renovation & contractor oversight

— Regulatory permit application & renewal

— Complex insurance & AirCover claims management

Logistics

— Dedicated trips for furniture/equipment

— Mail, package, and delivery management

— Emergency after-hours site response

— Emergency visits: $[Flat Fee] + Hourly

The Fine Print.

The 30-Minute Boundary

To ensure clarity, we distinguish between Management and Consulting based on the 30-Minute / Off-Site Rule. Tasks that are desk-based or can be resolved during our scheduled weekly site visits (under 30 mins) are included. Tasks requiring a dedicated trip to the property, shopping for assets, or any project requiring focused oversight over 30 minutes are billed at the professional hourly rate.

Reimbursements

All third-party operational costs—including housekeeping fees, gardening, maintenance supplies, and guest consumables—are initially paid by us for efficiency. These expenses are consolidated and reimbursed monthly at cost by the Owner, as detailed in our financial statements.